Frequently Asked Questions

Shipping

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

How long will it take to get my order?

It depends on where you are. Orders processed here will take 4-14 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

What shipping carriers do you use?

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Can I return my product?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

Product & Usage

Is the Kneadify Massager safe to use?

Safety is our priority. The Kneadify Massager is equipped with built-in safety features, and it adheres to industry standards to ensure a secure and comfortable massage experience.

Is it suitable for all body types?

Yes, the massager is designed to be versatile and suitable for various body types. Its adjustable strap ensures a comfortable fit for every user. Additionally, it allows for hands-free use, providing convenience and flexibility during your massage sessions.

Can I use it wirelessly or does it need to be plugged in while using?

Absolutely! The Kneadify Massager is cord-free, compact and portable, making it easy to use at home, in the office, or on the go.

Does it have adjustable settings?

Yes, the massager features adjustable intensity levels, heating mode and speed settings, allowing you to customize your massage experience according to your preferences.

How long does the battery last?

On a single full charge, the massager's 2000mAh battery can power you through approximately 7-8, 10-minute massage sessions. That means you can enjoy multiple massages without having to worry about the battery running out quickly.It takes around 3 hours to fully recharge the battery. So, even if you do run out of power, you won't have to wait too long to get another relaxing massage.

What's the recommended session duration?

We suggest beginning with 15-minute sessions and adapting the duration based on your comfort. Refer to the user manual for specific guidelines and usage suggestions.

What if the Kneadify RealTouch Massager doesn't work for me?

Our product is backed by our 30-day money-back guarantee. If you're not satisfied, just email us at support@kneadify.com and we'll take care of everything.

What are the specifications of the massager?

The DC brushless motor offers long endurance, strong power, and low noise, with features that prevent excessive massage and overheating.


Material: PU leather
Rated voltage: 5V
Rated power: 26W
Battery capacity: 2000mAh
Charging time: 3 hours
Using time: 7-8 sessions of 10 minutes. 

Package Includes:
1* Kneadify™ RealTouch Massager
1* USB Type-C Charging cable
1* Manual

Warranty

What if it stops working?

All Kneadify© products go through a strict quality inspection period in order to assure premium products. We are so confident in their quality to offer you a limited 1-year warranty.

In the case your product presents malfunctions or manufacturing defects, we’ll quickly organize a free replacement.

However, our warranty does not cover thefts or accidental damages. 

Need more help? You can contact us through our contact page! We will be happy to assist you.